Terms of service

TERMS AND CONDITIONS — Bella Birmingham

Last updated: 8 August 2026

1. About Us

1.1 Bella Birmingham is a trading name of AB Community Group LLC (Company Registration Number: 10182092, VAT: N/A). Our registered address is 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA.

1.2 You can contact us via:

Email: info@bella-birmingham.com
Phone: +44 121 387 3666
Contact form: https://bella-birmingham.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 to 17:00 | Weekend 11:00 to 16:00 (CET)

2. Applicability

2.1 These terms and conditions apply to all orders placed via https://bella-birmingham.com.

2.2 By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2.3 If you do not agree to these terms, please do not use our website.

3. Offers and Prices

3.1 All prices on our website are shown in GBP (£) and include VAT.

3.2 The price shown at checkout is the total price you pay. All applicable taxes, import costs, and customs duties are included. You will not be charged any additional customs duties, import VAT, or handling fees upon delivery.

3.3 We reserve the right to change prices. Price changes do not affect orders that have already been confirmed.

3.4 If a product has been listed at an incorrect price, we will inform you as soon as possible. You will then have the choice to confirm the order at the correct price or cancel it free of charge.

4. Orders and Contract Formation

4.1 Placing an order via our website constitutes an offer to purchase products under these terms.

4.2 The purchase agreement is concluded at the moment we send you an order confirmation by email.

4.3 We reserve the right to refuse an order, for example in cases of suspected misuse or fraud. In that case, you will receive a full refund.

4.4 If a product turns out to be out of stock, we will inform you and offer an alternative or a full refund.

5. Payment

5.1 You can pay using the payment methods offered at checkout. Full details are set out in our Payment Policy: https://bella-birmingham.com/pages/payment-policy.

5.2 Payments are processed via a secure payment processor. We do not store your payment details.

5.3 You confirm that the payment method used is yours and that sufficient funds are available.

5.4 Promotional vouchers can be used once, cannot be exchanged for cash, and are non-transferable.

6. Delivery

6.1 We ship our products from our central warehouse in China. Delivery timeframes, carriers, tracking, and handling of delayed, lost, or damaged shipments are set out in our Shipping Policy: https://bella-birmingham.com/policies/shipping-policy.

6.2 Delivery times are estimates. Delays caused by customs, public holidays, or force majeure are beyond our control, but we will always help you find a solution.

6.3 The risk in the products passes to you at the moment of delivery.

7. Right of Withdrawal, Returns, and Refunds

7.1 As a consumer, you have a statutory right to withdraw from your purchase within 14 days of receiving your item(s), without giving any reason. In addition, we offer an extended return period of 30 days after receipt.

7.2 The full conditions, process, return address, refund timelines, and the model withdrawal form are set out in our Return & Refund Policy: https://bella-birmingham.com/policies/refund-policy, which forms part of these terms.

7.3 Nothing in these terms limits your statutory rights as a consumer, including your right of withdrawal and your rights under the legal conformity guarantee.

8. Defective or Incorrect Products

8.1 If you receive a defective or incorrect product, contact our customer service as soon as possible via info@bella-birmingham.com. We will offer a replacement or a full refund, at your choice, at no cost to you. The process is described in our Return & Refund Policy.

8.2 As a consumer, you have a statutory conformity guarantee of at least 2 years for defects that existed at the time of delivery. This legal guarantee applies regardless of any timeframe stated in our policies.

9. Cancellation

9.1 Cancellation of orders before shipment is governed by our Shipping Policy and Return & Refund Policy. Once your order has been delivered, your statutory right of withdrawal applies as described in Section 7.

10. Permitted Use

10.1 You may use our website exclusively for personal, non-commercial purposes.

10.2 It is prohibited to:

Use the website for illegal or fraudulent purposes
Use automated systems (bots, scrapers) without permission
Distribute harmful software via our website
Attempt unauthorized access to our systems

11. Intellectual Property

11.1 All content on our website, including texts, images, and logos, is the property of AB Community Group LLC or its licensors and is protected by intellectual property rights.

11.2 You may not copy, distribute, or commercially use our content without our written permission.

12. Liability

12.1 We are not liable for indirect damage, consequential damage, or loss of profit.

12.2 Our liability is in all cases limited to the amount you paid for the product concerned.

12.3 Nothing in these terms limits our liability for:

Death or personal injury caused by our negligence
Fraud or deliberate misrepresentation
Statutory consumer guarantee rights

13. Data Protection

13.1 We process your personal data in accordance with the GDPR. More information can be found in our Privacy Policy: https://bella-birmingham.com/policies/privacy-policy.

13.2 We use cookies on our website. More information can be found in our Cookie Policy: https://bella-birmingham.com/policies/privacy-policy.

14. Order of Precedence

14.1 Our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy form part of these terms. In the event of any conflict between these terms and a dedicated policy, the dedicated policy prevails for its subject matter. Your statutory rights as a consumer always prevail over both.

15. Changes to These Terms

15.1 We reserve the right to amend these terms. In the event of significant changes, we will inform you in advance by email where required.

15.2 The terms in force at the time of your order apply to that order.

16. Governing Law and Disputes

16.1 These terms are governed by the laws of the United States.

16.2 We prefer to resolve disputes amicably. If this is not possible, disputes may be brought before the competent court in the State of Delaware, USA.

16.3 As a consumer, you always retain the right to bring proceedings before the competent court of your place of residence, and you retain the protection of the mandatory consumer protection laws of the country where you live.

17. Contact Details

Bella Birmingham — AB Community Group LLC
Company Registration Number: 10182092 | VAT: N/A
8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA