Shipping policy
Who We Are
Bella Birmingham is a trading name of AB Community Group LLC (Company Registration Number: 10182092). Our registered address is 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA.
We offer our customers quality products at competitive prices by shipping directly from our central warehouse in China. This direct model allows us to offer you the best possible price, without extra intermediaries.
Shipping Costs
Shipping is free on all orders, with no minimum purchase, no hidden fees, and no surcharges at checkout. The price you see is the full price you pay.
Where We Ship
We currently deliver to customers in the United Kingdom. Questions about delivery to another country? Contact us at info@bella-birmingham.com.
Origin and Quality of Our Products
We work closely with carefully selected manufacturers in China, with whom we have built long-standing, trusted partnerships. Before any order leaves our fulfillment center, every item passes through quality control, where it is inspected for design, workmanship, and durability. Only products that meet our standards are shipped to our customers.
Delivery Times
Total delivery time = processing time + shipping time.
Processing Time: 1 to 3 business days (order confirmation, quality control, and packaging).
Order Cut-Off Time: Orders placed before 4:00 PM CET on business days begin processing the same day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing the next business day.
Shipping and Delivery Time: 3 to 8 business days (international shipping from our warehouse to your door).
Total Expected Delivery Time: 4 to 11 business days after ordering.
Delivery times are estimates and may occasionally be longer due to public holidays, customs processing, or carrier disruptions. These delays are beyond our control, and normal delivery times resume as soon as possible.
Shipping Carriers
For fast and reliable delivery, we work with established carriers including Royal Mail, Evri, and DPD. Your tracking information will show which carrier is handling your delivery.
Customs, Import Duties, and VAT
You will never be charged additional customs duties, import taxes, or handling fees on your order. All applicable taxes and import costs, including VAT, are already included in the price you pay at checkout. The amount you see at checkout is the final amount you pay.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. You can follow your order at any time via our order tracking page. If you have not received a shipping confirmation or your tracking number is not working, contact us at info@bella-birmingham.com and we will take care of it.
Not Delivered Within the Expected Timeframe?
If your order has not arrived within the estimated delivery window, contact our customer service at info@bella-birmingham.com and we will investigate with the carrier right away. If a package is confirmed lost in transit, we will send a replacement or issue a full refund, whichever you prefer.
Packages Damaged in Transit
If your package arrives visibly damaged, please refuse the delivery if possible and contact our customer service. If the package was delivered in your absence, contact us at info@bella-birmingham.com with photos of the damage and we will arrange a replacement or refund.
Order Changes and Cancellations
Orders can be changed or cancelled free of charge within 15 minutes of being placed. Because we process orders quickly, we cannot guarantee changes or cancellations after this window. Once a shipment is in transit, the delivery address can no longer be changed. After delivery, you can of course make use of your statutory right of withdrawal — see our Return & Refund Policy: https://bella-birmingham.com/policies/refund-policy.
Contact
Email: info@bella-birmingham.com
Phone: +44 121 387 3666
Contact Form: https://bella-birmingham.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 to 17:00 | Weekend 11:00 to 16:00 (CET)
Company Information
Store Name: Bella Birmingham
Legal Entity: AB Community Group LLC
Registered Address: 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA
Company Registration Number: 10182092